What are my delivery options?
UK Standard 3-5 Days - £3.99 - Order before 3pm for same day dispatch.
Any orders made after 3pm will be dispatched the next working day. Please note Sunday, good friday's or bank holidays are not classed as a working day and any orders made over that period will be dispatched at the next earliest working day.
Saturday Delivery Order Before 3pm Friday £6.99
International order prices may vary.
Can I get quicker delivery?
Please note we are currently updating our Next Day Couriers so UK next day will not be available until further notice. Apologies for any inconvenience, we are hoping to bring this back as soon as possible.
For Saturday delivery please use Saturday Delivery
We have now included guaranteed Saturday Delivery a £6.99!
Please order before Friday 3pm, Any orders after 3pm will be processed as a UK Priority Delivery.
What if I am not in for my Delivery?
We know our customers are busy people and you might not always be at home when your parcel arrives. If you’re not in our courier will make three attempts to deliver your parcel (excludes Sundays & Bank Holidays). If this isn’t possible, it may get returned to us, if this happens a member of our customer service team will contact you.
My delivery hasn't arrived yet?
When selecting the 3-5 delivery option, Please ensure you count 5 working days from receiving your email to say your Auroras item is on its way. If your order still hasn't arrived (which we hope never happens!) then please email our customer service team with your order number for further help!
Email: email@example.com and quote your order number.